Wrong week in reports.
We have some reports where we present weeknumbers. When we run them we get week 13 (It's week 14 in sweden now). The datesetting in Kayako is sweden and date and time on tickets are correct. Can anyone...
View ArticleGraph - Creation Date Week vs Closure Date Week
This is a report I use for Tickets Created over the past 3 months Code: SELECT COUNT(*) AS 'TOTALCREATED' FROM 'Tickets' Where 'Tickets.Creation Date' > DATE_SUB(ThisWeek(),INTERVAL 12 Week) Order...
View ArticleDaily Report on staff for both - Total Tickets Closed and Total Ticket...
Hello, Hoping someone can help me with a dual report that shows two fields ; Total Tickets resolved by staff Total Replies made by staff I have these working in two individual reports, but would be...
View ArticleReport with User Organization notes
Is it possible to create a report to identify all user organizations that have a note tha contain "xxxxx"? Thank you in advance!
View Articlefirst time and who performed
I need to create a report that will show who the application was assigned to for the first time and who performed
View ArticleSingle instance of reported contents.
While my below is now running and generating instances of the selected contents keyword it's generating multiple entries of the same ticket in the report, every time it finds the keyword in the same...
View ArticleQuerying ticket contents for a specific word.
I would like to have the below code pull all tickets that both the subject field and ticket body content have using a keyword 'Radius' Any help would be appreciated. SELECT'Tickets.Creation...
View ArticleReport of tickets including the body split per reply
Hi, How would I write a report that returns the ticket number and all the ticket history (replies) split per reply. So example would be, I want the report to show the ticket number and the body,...
View ArticleCount of word or phrase in ticket contents
Hello, Trying to see if I can create a report to show a count of how many tickets that have the contents of a specific word or phrase. For example: SELECT COUNT(*) AS "Total" from 'Tickets' Where...
View Articlehttps://www.nutritionfit.org/keto-max-800/
framework. Close by getting more fit, this program oketo max 800 r than guarantees change and upkeep in keto max 800 human body so keto max 800 effects of keto max 800 are kept up. amazon How does...
View ArticleCount of word or phrase in ticket contents
Hello, Trying to see if I can create a report to show a count of how many tickets that have the contents of a specific word or phrase. For example: SELECT COUNT(*) AS "Total" from 'Tickets' Where...
View ArticleBuy Passport,Driver License,IELTS,PMP,NEBOSH,PTE,TOEFL Certificate. Buy...
Buy Passport,Driver License,IELTS,PMP,NEBOSH,PTE,TOEFL Certificate. Buy Undetected Counterfeit Money ( genuinedockies201@gmail.com ) Buy high quality Real Passports, Visas, Driver's License ,ID CARDS,...
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KQL - 2 tags requirement
Hello everyone, KQL and SQL noob here. I'm trying to create a report based on tickets that have 2 specific tags. I have created the below but it doesn't work. SELECT 'Tickets.Ticket ID',...
View ArticleTotal replies by Staff of Open tickets only
Hey guys! I'm trying to come up with a query that will show total number of replies per staff member/department, I want to have this only for Open tickets that they replied (disregarding the onholds)....
View Articleget the whole history of tickets and the tickets that have the status open?
Hi, I have two questions. When I make the query (SELECT * FROM ‚Tickets‘) don't get the whole history of tickets but only the last entries of tickets. What am I doing wrong? And how can I even query...
View ArticleNotes field??
Ive searched and searched, and it seems like there is no way to pull ticket notes into a report? is this true or am I missing something? I found an old thread that said it was being worked on... but...
View ArticleKSQL Edit - Ticket assignment
I am trying to figure out how to show only one specific Staff or department that change the ticket assignment. Below in ?????????? is where I am faulting to produce data. SELECT DISTINCT 'Ticket Audit...
View ArticleTicket Assignment Report
Hello, When I ran the report below I get duplicates. Is there any way I can remove the duplicate ticket ? I would only like to have one instance of the ticket when status was changed from...
View ArticleNumber of replies per ticket
I'm after a report that for a set date range will return the average number of staff replies per closed ticket. That's for tickets that were closed within the date range.
View ArticleTime worked only showing one entry per department
Hi, I'm running a report to show time worked grouped by department, but only seem to be seeing one entry per department rather than a commutative time. Does anyone have any ideas please? SELECT...
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