Report for SPAM
Does anyone know how I can report SPAM and who has set a ticket to SPAM?
View ArticleShow all users from a specific email domain
Hello Can you let me know how to generate the user list from a specified email domain please? I can find this information by checking the user list under an organisation, but I need it in an exportable...
View ArticleReport on ticket per team (dynamic staff)
Hi There, I am trying to figure out how to create a report on tickets, but with a scope to a specific team only (staff) I was hoping that the KQL could be written to select the desired ticket fields...
View ArticleHow to create report
We're using Kayako Classic and currently, a report is generated for tickets that are considered "On Hold" With these however, every day, I have to update the ticket with a new auto response. My...
View ArticleCreate report by tag used
Morning, My company sends way too many replies as follow ups to customers and I need to stagger the report so that we aren't flooding inboxes. My thought was to tag tickets at each step so that we...
View ArticleNumber of replies per ticket
I'm after a report that for a set date range will return the average number of staff replies per closed ticket. That's for tickets that were closed within the date range.
View ArticleKQL to count AVG length of staff reply (Ticket Posts.Contents)
Hi, Need to check which staff writing most detailed answers. Can someone help me with writing KQL ? I did an expression like SELECT AVG(LENGTH('Ticket Posts.Contents')), 'Users' FROM 'Tickets' WHERE...
View ArticleClik here to view.
Crash when exporting
Hello everyone! I need your help. I have a problem when I do report's export with a lot of strings and columns. If I export in xlsx - errow "HTTP ERROR 500". If I export in csv - it is not work (Data...
View ArticleTime worked only showing one entry per department
Hi, I'm running a report to show time worked grouped by department, but only seem to be seeing one entry per department rather than a commutative time. Does anyone have any ideas please? SELECT...
View ArticleNumber of replies per ticket
I'm after a report that for a set date range will return the average number of staff replies per closed ticket. That's for tickets that were closed within the date range.
View ArticleTicket Assignment Report
Hello, When I ran the report below I get duplicates. Is there any way I can remove the duplicate ticket ? I would only like to have one instance of the ticket when status was changed from...
View ArticleKSQL Edit - Ticket assignment
I am trying to figure out how to show only one specific Staff or department that change the ticket assignment. Below in ?????????? is where I am faulting to produce data. SELECT DISTINCT 'Ticket Audit...
View ArticleNotes field??
Ive searched and searched, and it seems like there is no way to pull ticket notes into a report? is this true or am I missing something? I found an old thread that said it was being worked on... but...
View Articleget the whole history of tickets and the tickets that have the status open?
Hi, I have two questions. When I make the query (SELECT * FROM ‚Tickets‘) don't get the whole history of tickets but only the last entries of tickets. What am I doing wrong? And how can I even query...
View ArticleTotal replies by Staff of Open tickets only
Hey guys! I'm trying to come up with a query that will show total number of replies per staff member/department, I want to have this only for Open tickets that they replied (disregarding the onholds)....
View ArticleClik here to view.
KQL - 2 tags requirement
Hello everyone, KQL and SQL noob here. I'm trying to create a report based on tickets that have 2 specific tags. I have created the below but it doesn't work. SELECT 'Tickets.Ticket ID',...
View ArticleBuy Passport,Driver License,IELTS,PMP,NEBOSH,PTE,TOEFL Certificate. Buy...
Buy Passport,Driver License,IELTS,PMP,NEBOSH,PTE,TOEFL Certificate. Buy Undetected Counterfeit Money ( genuinedockies201@gmail.com ) Buy high quality Real Passports, Visas, Driver's License ,ID CARDS,...
View ArticleCount of word or phrase in ticket contents
Hello, Trying to see if I can create a report to show a count of how many tickets that have the contents of a specific word or phrase. For example: SELECT COUNT(*) AS "Total" from 'Tickets' Where...
View Articlehttps://www.nutritionfit.org/keto-max-800/
framework. Close by getting more fit, this program oketo max 800 r than guarantees change and upkeep in keto max 800 human body so keto max 800 effects of keto max 800 are kept up. amazon How does...
View ArticleCount of word or phrase in ticket contents
Hello, Trying to see if I can create a report to show a count of how many tickets that have the contents of a specific word or phrase. For example: SELECT COUNT(*) AS "Total" from 'Tickets' Where...
View Article