Report of tickets including the body split per reply

July 16, 2019, 2:20 am

≫ Next: Querying ticket contents for a specific word.

≪ Previous: Count of word or phrase in ticket contents

Hi,

How would I write a report that returns the ticket number and all the ticket history (replies) split per reply. So example would be, I want the report to show the ticket number and the body, however if there was 5 replies on the ticket, I want the body field to split those replies.

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Querying ticket contents for a specific word.

September 17, 2019, 2:33 pm

≫ Next: Single instance of reported contents.

≪ Previous: Report of tickets including the body split per reply

I would like to have the below code pull all tickets that both the subject field and ticket body content have using a keyword 'Radius'

Any help would be appreciated.

SELECT'Tickets.Creation Date','Tickets.Ticket Mask ID','Users.Fullname','tickets.type','tickets.subject','Tickets.Priority','Tickets.Status','Ticket Posts.Contents' from 'Ticket Posts'

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Single instance of reported contents.

September 18, 2019, 4:12 am

≫ Next: first time and who performed

≪ Previous: Querying ticket contents for a specific word.

While my below is now running and generating instances of the selected contents keyword it's generating multiple entries of the same ticket in the report, every time it finds the keyword in the same ticket.

I am looking to limit the entries to just the first instance that it finds in the contents so i can get an accurate count of calls/emails on that keyword.

how do i limit it to just 1 reported instance per call/ticket.

SELECT'Tickets.Creation Date','Tickets.Ticket Mask...

Single instance of reported contents.

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first time and who performed

May 30, 2017, 6:39 am

≫ Next: Report with User Organization notes

≪ Previous: Single instance of reported contents.

I need to create a report that will show who the application was assigned to for the first time and who performed

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Report with User Organization notes

March 31, 2020, 10:21 pm

≫ Next: Daily Report on staff for both - Total Tickets Closed and Total Ticket Replies (open/closed)

≪ Previous: first time and who performed

Is it possible to create a report to identify all user organizations that have a note tha contain "xxxxx"?
Thank you in advance!

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Daily Report on staff for both - Total Tickets Closed and Total Ticket Replies (open/closed)

April 27, 2020, 7:20 pm

≫ Next: Graph - Creation Date Week vs Closure Date Week

≪ Previous: Report with User Organization notes

Hello,

Hoping someone can help me with a dual report that shows two fields ;

Total Tickets resolved by staff
Total Replies made by staff

I have these working in two individual reports, but would be great to have one report showing both the data. Appreciate any help or guidance on this.

Here is my report for Total Replies;

Code:

SELECT COUNT(*) AS Total
FROM 'Ticket Posts'
WHERE'Ticket Posts.Creation Date' = Today()
AND 'Ticket Posts.Creator' = "Staff"
GROUP BY ('Tickets.Owner')

...

Daily Report on staff for both - Total Tickets Closed and Total Ticket Replies (open/closed)

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Graph - Creation Date Week vs Closure Date Week

May 7, 2020, 4:29 pm

≫ Next: Wrong week in reports.

≪ Previous: Daily Report on staff for both - Total Tickets Closed and Total Ticket Replies (open/closed)

This is a report I use for Tickets Created over the past 3 months

Code:

SELECT COUNT(*) AS 'TOTALCREATED' FROM 'Tickets'

Where 'Tickets.Creation Date' > DATE_SUB(ThisWeek(),INTERVAL 12 Week)

Order By 'Tickets.Creation Date'desc
GROUP BY X('Tickets.Creation Date':Year),X('Tickets.Creation Date':Week), Y('TOTALCREATED')

And an almost identical report for Tickets Closed over the past 3 months;

Code:

SELECT COUNT(*) AS 'TOTALRESOLVED' FROM 'Tickets'

Where 'Tickets.Resolved Date' >...

Graph - Creation Date Week vs Closure Date Week

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Wrong week in reports.

September 20, 2020, 6:31 pm

≪ Previous: Graph - Creation Date Week vs Closure Date Week

We have some reports where we present weeknumbers.
When we run them we get week 13 (It's week 14 in sweden now).
The datesetting in Kayako is sweden and date and time on tickets are correct.
Can anyone please guide me toward what might be wrong.

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