I'm trying to get the billing notes in my report, I know that this is not possible with KQL so I started to create a query in MYSQL.
I've managed to get the same report as from within the Report module in Kayako, except for the billingnotes with the following query:
SELECT fullname as "From", ticketid as "Ticket Number", totalreplies as "Replies", subject as "Subject", *notes here* as "Explanation", tickettypetitle as "Type", prioritytitle as "Severity Level",...
Report with timetrack notes in MYSQL
I've managed to get the same report as from within the Report module in Kayako, except for the billingnotes with the following query:
SELECT fullname as "From", ticketid as "Ticket Number", totalreplies as "Replies", subject as "Subject", *notes here* as "Explanation", tickettypetitle as "Type", prioritytitle as "Severity Level",...
Report with timetrack notes in MYSQL