Report with timetrack notes in MYSQL
I'm trying to get the billing notes in my report, I know that this is not possible with KQL so I started to create a query in MYSQL. I've managed to get the same report as from within the Report module...
View ArticleRatings Query
Hello: I'm trying to create a query outside of Kayako for taking the average rating of the last 100 tickets, but according to the database scheme for V4, there doesn't seem to be a table for it. Does...
View ArticleReport to display list of tickets and total number
Hello. I need to build a report which displays Staff name, list of his/her tickets and total number of ticket for the Staff. Here is what I have now: Code: SELECT count(*) AS 'Tickets' FROM 'Tickets'...
View ArticleMYSQL Query for report
Hello, Can you please tell me MySql query for below case 1. Staff received positive feedback for ticket id. Feedback comment and ticket id 2. Staff received negative feed for ticket id . feedback...
View ArticleKQL for the some cases
Hello Team. Can you please help me to build KQL for below cases ? 1. Staff received positive feedback for ticket id , Ticket Feedback comment and and its ticket id 2. Staff received negative feed for...
View ArticleTicket count per staff, on-hold in one department
I am looking for the count of on-hold tickets in one sub-queue, grouped by my staff on/after a certain date. I've got this so far, which returns wildly incorrect numbers, almost as if its not taking...
View ArticleGenerate report to create import file for another system
Good day all I'm trying to create a report which will serve as an import file for another system. The issue I am having is that we bill users 2 different rates according to remote and on-site support...
View ArticleTime worked only showing one entry per department
Hi, I'm running a report to show time worked grouped by department, but only seem to be seeing one entry per department rather than a commutative time. Does anyone have any ideas please? SELECT...
View ArticleGetting data from different tables (Audit Logs + Billing) for tickets in trash
Hi, I'm trying to get some info on the tickets in our helpdesk trash through the KQL editor. Some of the required fields come from different tables that apparently have no relation between them, and...
View ArticleAssistance with report query
I am wanting to run a report, per Owner, that shows the average ticket response times, over all tickets in the past year, and include a ticket count that they have been the owner of. I can get one or...
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Crash when exporting
Hello everyone! I need your help. I have a problem when I do report's export with a lot of strings and columns. If I export in xlsx - errow "HTTP ERROR 500". If I export in csv - it is not work (Data...
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Data lifecycle
Hello everyone! How long data from ticket is available in system (it is possible get it through KQL)? I don't find information about my qustion. I am sorry if my thread duplicated Thank.
View ArticleCreate a report of all tickets submitted by user
Hello Community Forum, I'm new to the forum and have started to play with customized reports in Kayako. I'm hoping that someone can assist me with creating a report where: Lists all users and their...
View ArticleSLA in resolved tickets
Hello! What can I read helpfull information about SLA and SLA's report in Kayako? I don't understand how i may resive information about overdue/not overdue tickets, SLA plan in resolved tickets. Thank...
View ArticleReport for SPAM
Does anyone know how I can report SPAM and who has set a ticket to SPAM?
View ArticleWhat time zone do automated reports send in?
Hello- A colleague in the UK asked me to create a report for him which runs at 11AM GMT. When I'm scheduling the report, there isn't an option to choose the time zone (we are using 4.70.2). Am I...
View ArticleKQL Reports on Tags
I'm trying to generate a report showing TICKETMASK ID, All Associated Tags When generating a report with SELECT 'Tickets.Ticket Mask ID', 'Tag Links.Tag' FROM 'Tickets', 'Tag Links' WHERE 'Tag...
View ArticleDashboard for realtime stats and reports
We are in the process of creating a Dashboard to view real time stats and reports rather than have to run them manually all the time. We'd like to know if others would be interested in purchasing this...
View ArticleStaff logins / logouts
Please can someone advise how to put together a report (in KQL) to list staff members and when they log in / log out of the Kayako system ? Thanks in advance.
View ArticleUsers with No Ticket History
Hi Guys I have had a look through the forum but can not seem to find a solution to this. I want to be able to run a report that lists ALL users and the number of cases they have raised this year. I am...
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