Generate report to create import file for another system

Good day all

I'm trying to create a report which will serve as an import file for another system.

The issue I am having is that we bill users 2 different rates according to remote and on-site support and then office and after hours (4 scenarios).

A given client can have all scenarios and I'd like to calculate the total across all.

I've tried IF statements to determine the type of support, however I'm not able to figure out how to get a total across all cases.

I've also thought of...

Generate report to create import file for another system