Hello Community Forum,
I'm new to the forum and have started to play with customized reports in Kayako.
I'm hoping that someone can assist me with creating a report where:
Lists all users and their ticketId (filtered by their email address) - In our organization our users are identifiable by their domain for example: @ab.sja.ca, @on.sja.ca, etc..)
Group by: the ticket status and department.
I have found a nice report that is close to what I'm looking for, but it is not what I'm needing....
Create a report of all tickets submitted by user
I'm new to the forum and have started to play with customized reports in Kayako.
I'm hoping that someone can assist me with creating a report where:
Lists all users and their ticketId (filtered by their email address) - In our organization our users are identifiable by their domain for example: @ab.sja.ca, @on.sja.ca, etc..)
Group by: the ticket status and department.
I have found a nice report that is close to what I'm looking for, but it is not what I'm needing....
Create a report of all tickets submitted by user