Hello.
I need to build a report which displays Staff name, list of his/her tickets and total number of ticket for the Staff.
Here is what I have now:
It displays Staff name, Ticket Mask ID and Number of tickets for that Staff and ticket (1).
But I need to display Staff name,...
Report to display list of tickets and total number
I need to build a report which displays Staff name, list of his/her tickets and total number of ticket for the Staff.
Here is what I have now:
Code:
SELECT count(*) AS 'Tickets' FROM 'Tickets' WHERE 'Tickets.Department' = 'Support Team' AND 'Tickets.Status' = 'Closed' AND 'Tickets.Replies to Resolve' = 1 GROUP BY 'Tickets.Owner', 'Tickets.Ticket Mask ID'
But I need to display Staff name,...
Report to display list of tickets and total number