Detect time between two tickets
Hello Team, Can you please provide me KQL query to find time gap between ticket responses ? Here is the small example of my requirement. Ticket iD :: Subject :: Time 08:15:00 ========================...
View ArticleStaff Licences Created per Month?
Hello, We are self-hosted. I'm trying to write a query which would show me how many new staff accounts are created each month so we can better audit our licence usage. I'm not seeing a field that shows...
View ArticleReports to show how many ticket responses staff have sent in a month
Is there a report that shows how many tickets a staff member has replied to in a month? Not the number of closures but just a count on the number of responses the staff have sent (grouped by staff name).
View ArticlePast day report
Reports to show how many ticket responses staff have sent in a particular day in the past.. does anyone have solution to this??
View ArticleTicket.Owner is blank - How to get text into the report heading?
I have the following statement in Kayako: SELECT COUNT(*) AS '[TICKETS]' FROM 'Tickets' WHERE 'Tickets.Status' IN ('Open','In Progress') GROUP BY X('Tickets.Owner'),Y('Tickets.Status') ORDER BY...
View ArticleLittle help with a KQL report
I am trying to create a report so my customer rep can follow up with customers after their ticket has been either closed or placed on hold for a period of time. Basically: show me all tickets where -it...
View ArticleAssistance with Query
I am trying to set up a query to pull based off of information in a certain field of the post contents. There is a content section in my view called: Sales Rep. It looks like this: Sales Rep: NAME The...
View ArticleScheduled Report saved to a folder?
Hi All, Does anyone know of a way to schedule a report to be saved to a folder? Or, are the scheduled reports that get sent via e-mail saved to a folder on the server so I can scoop them up? Thanks, E
View ArticleReports that are based on 2 week parameters.
Hello, I need help trying to generate a report that shows new tickets that Opened in the last 2 weeks Grouped by Organization Containing Ticket Creation Date First Response date Ticket Priority Ticket...
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Create Daily Report By User
Dear All, i want to create a daily report from my kayako by referring to ticket ID n date, can someone help me with the query based on the table i provide? thanks.
View ArticleIssues with 'Tickets.Owners to Resolve' field?
I'm trying to create a report which shows how many staff/owner was involved in a ticket. 'Tickets.Owners to Resolve' seems to bring user replies in the count. Is this a known issue?
View ArticleCant see any pre-built reports
Hi all I have installed the reports app from the admin side. I do get a report tab and also the tree view with categories but its all empty I cant see any pre -built reports. What could be wrong ? \A
View ArticleNeed Assistance with Writing 2 Reports
I must admit, I do not know the first thing to writing a report from Kayko, but I am in need to write two reports: one for closed tickets and the other for manually created tickets. I need to be able...
View ArticleNeed help
I made this report, to cout new tickes last month, and compare whit used time. But if I dont have one new of the Tickets.Type last month, it never show time spend last month. I need both. Thanks !...
View ArticleChange in time format
Hi, We updated our Kayako version a couple of months ago. Since then the Ticket Posts.First Response Time field has been displaying in format "3h 2m 15s", whereas this previously just showed in...
View ArticleReport with User Organization notes
Is it possible to create a report to identify all user organizations that have a note tha contain "xxxxx"? Thank you in advance!
View ArticleVariable Current_User in report
I have a report that I want to run for all our staff, they may run it themselfs. It is a billingreport per week. Is there a variable so that I can use 1 report instead of a custom report for everyone?...
View ArticleLooking for a detailed performance reports
Hi, im looking to generate a report that will show me the following over a 1 month period so ThisMonth or LastMonth. How many tickets closed per technician Average response time How many tickets closed...
View ArticleFirst time fix or resolution
Hi All, please can you tell me if anyone is measuring first time fix or first time resolution. we have a customer that would like us to produce these figures for them and currently it is taking a lot...
View ArticleSimple report needed, haven't a scooby what to do
Hi, I'm trying to create a report and I'm no good with the KQL language, 1/ Number of tickets (or percentage) that were closed within their SLA time 2/ Number of tickets (or percentage) that were...
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