I am trying to create a report so my customer rep can follow up with customers after their ticket has been either closed or placed on hold for a period of time.
Basically:
show me all tickets where
-it resides in one of two departments
-that are either on hold or closed
-where the last reply by the user was between 2-7 days OR (the last reply by staff was 1-3 days AND that staff member is one particular person)
So far I have drummed up
Little help with a KQL report
Basically:
show me all tickets where
-it resides in one of two departments
-that are either on hold or closed
-where the last reply by the user was between 2-7 days OR (the last reply by staff was 1-3 days AND that staff member is one particular person)
So far I have drummed up
Code:
SELECT 'Tickets.Ticket Mask ID',...