I have the following statement in Kayako:
The report works and lists Tickets.Owner (their name as text in the header) in several columns, and one column that is blank (I assume it is NULL, since there is no Owner yet...
Ticket.Owner is blank - How to get text into the report heading?
SELECT COUNT(*) AS '[TICKETS]'
FROM 'Tickets'
WHERE 'Tickets.Status' IN ('Open','In Progress')
GROUP BY X('Tickets.Owner'),Y('Tickets.Status')
ORDER BY 'Tickets.Owner','Tickets.Status'
FROM 'Tickets'
WHERE 'Tickets.Status' IN ('Open','In Progress')
GROUP BY X('Tickets.Owner'),Y('Tickets.Status')
ORDER BY 'Tickets.Owner','Tickets.Status'
The report works and lists Tickets.Owner (their name as text in the header) in several columns, and one column that is blank (I assume it is NULL, since there is no Owner yet...
Ticket.Owner is blank - How to get text into the report heading?