Hi,
im looking to generate a report that will show me the following over a 1 month period so ThisMonth or LastMonth.
How many tickets closed per technician
Average response time
How many tickets closed within SLA
How many ticket closed out of SLA
Percentage closed within SLA
Percentage closed out of SLA
can you please let me know if this is possible, we are using Classic version 4
many thanks
Russ
im looking to generate a report that will show me the following over a 1 month period so ThisMonth or LastMonth.
How many tickets closed per technician
Average response time
How many tickets closed within SLA
How many ticket closed out of SLA
Percentage closed within SLA
Percentage closed out of SLA
can you please let me know if this is possible, we are using Classic version 4
many thanks
Russ